The Vetoquinol group and the companies composing it (referred to collectively in this document as “the Group”, “we” or “our”) are committed to protecting your privacy and the confidentiality of your personal data.

This privacy and cookies policy (the “Privacy and Cookies Policy”) describes how we collect, use, store and share your personal information (the “Personal data”), describes the purposes for which we may use, disclose or hold such Personal data and the options available to you in connection with its use.

For the purposes of this Privacy and Cookies Policy, the data controller is Vetoquinol SA, a company registered on the Vesoul/Gray Trade and Companies Register under number 676 250 111 and which has its registered office at sis Magny-Vernois, 70200 Lure.

This privacy and Cookies Policy applies to the products and services offered by the Group (the “Products and Services”) and includes user interfaces, mobile applications and other online platforms and services available from the website (hereafter collectively called the “Website”) and particularly:

  • Personal data collected on the subscription forms available on the websites of Group companies linked to the Website;
  • Personal data collected through the contact form;
  • Personal data collected through a request for information;
  • Personal data which may be collected when you enter into a commercial relationship with a company in the Group;
  • Personal data which may be collected through the publication of client and pet owners testimonials and/or when you participate in forums and/or contests and competitions;
  • Personal data which may be collected through the use of social buttons (Facebook, Instagram, YouTube, etc.);
  • Personal data which may be collected through the installation of cookies during connection and/or when visiting the Website(s).

This Privacy and Cookies Policy applies whether you are a “Visitor” (which means you are simply looking at the Products and Services) or a “User” (which means that you have registered with the Website in order to benefit from the Products and Services).

The Privacy and Cookies Policy thus governs the use of the Website however you access it.

By accessing or using the Website and providing us with information via the Website, you accept this Privacy and Cookies Policy. We recommend that you regularly check the Privacy and Cookies Policy as we often update and modify it.


Data that does not allow you to be identified 

You can visit our Website without sending us any information that can enable you to be identified, unless you decide to become a Website User, which requires registration.

Like the majority of online services, we automatically collect certain data and information about you and/or your computer each time you visit our Website, but this does not enable you to be identified. This information includes:

  • The type of internet browser you use;
  • The type of operating system and device you use to access the Website;
  • Your Internet service provider’s domain name;
  • The web page from which you come;
  • The country where you live and your language;
  • The pages and options that you visit and access on our Website.

When you access, visit and/or use our Website we can, therefore, follow your visit and collect certain data about your use of the Products and Services and your activities on the Website, as described below in the “cookies” section.

Personal data 

In certain cases, in particular when you register, contact us or request information, you may be asked to provide Personal data, such as your surname, first name, email address and telephone number.

When you contact us or ask for information by email or post, we collect the Personal data that you voluntarily decide to disclose to us.

However, if you do not wish to disclose your Personal data, some of the Services and/or options available on the Website and/or linked to our offer of Products and Services may be unavailable to you.

We also collect Personal data when the Website allows you to register on “My Space” or “My Account”: you will be asked to disclose Personal data such as your surname, first name, title, year of birth, email address, country of residence, mailing address, name of the employer and telephone number. We may also obtain Personal data via your internet browser, such as your IP Address, which is a number that is automatically assigned to your computer when you use the internet.

We may also obtain Personal data about you from other sources. For example, we may ask a third party supplier or collector to provide us with additional Personal data about our existing clients (adding data or “data appending”), particularly Personal data collected from your profile or your publications on a third-party social network. We may also collect Personal data from third-party co-sponsors with whom we work or if we buy out other companies.

We may also collect Personal data appearing on your profile for a third-party social network (particularly Facebook) if you authorise the third-party network to disclose this to us or if you put it online publicly. This Personal data may be general data relating to your account (for example, name, email address, profile photo, gender, birthdate, current town/city, identifier, list of friends, etc.) and any other information or activity that you authorise the third-party social network to share with us or that you put on line publicly on your profile. We may, for example, receive all or party of your information relative to social networks when you download or interact with one of our applications on a social network site (notably Facebook). For more information on how we can obtain your information relating to social networks, please visit the Internet site of the third party social network concerned.


The Personal data sent to the Website, either based on your consent (request for information or documentation) or based on a contract (contact form or registration on our Website to benefit from Products and Services). We may use the Personal data you disclose to us via the Website particularly for the purposes of:

  • Supplying you with various Products and Services;
  • Creating access to “My Space” or “My Account” when the Website allows you to do so;
  • Providing you with documents you have requested (newsletters etc.) and inviting you to events;
  • Sending you winning prizes from a competition or contest, or Products samples you have requested;
  • Answering your questions;
  • Customising our offer of Products and Services and improving your browsing experience on the Website, by making it more effective and efficient;
  • Generally complying with the Group’s legal, regulatory accounting and tax obligations;
  • Informing you about Products and Services which are new or similar to those from which you already benefit and which could be of interest to you;
  • Processing requests and complaints related to the Website, initiated by you and/or a third party, which concern you.


Personal data used in connection with use of the Website

We store this Personal data only for as long as is necessary for the purpose for which we process it and in any event for the period necessary to comply with a legal or regulatory requirement.

Personal data used to send you information

Your Personal data will be kept for as long as your subscription is live. You can bring this to an end at any time by unsubscribing, using the link shown. In any event, if you do not make contact for three years, your Personal data will be erased.

Personal data used to send you marketing offers

Your Personal data will be kept for as long as you agree to receive our marketing offers. You can bring this to an end at any time by unsubscribing, using the link shown. In any event, if you do not make contact for three years, your Personal data will be erased.

Personal data used in connection with a commercial relationship 

We store this Personal data only for as long as is necessary for the purpose for which we process them, that is throughout our contractual relationship, and in any event for the period necessary to comply with a legal or regulatory requirement.


Transfer outside the European Union 

When the processing of your Personal data involves a transfer to third countries outside the European Union, the transfer is to countries listed by the European Commission as providing sufficient protection for data and/or is covered by appropriate guarantees based on standard contract clauses reflecting models published by the European Commission.

The Group’s companies

We may share your Personal data with companies in the Group. For further information on the companies in the Group, please go to

Service Providers 

As part of the conduct of our business, we may transfer your Personal data to service providers. These service providers use your Personal data only to enable us to supply you with Products and Services. As examples, these service providers may supply IT services, be our logistics or marketing partners, our website host, or support us in data management, email distribution or analysis of information. We disclose to our service providers only the Personal data they need to provide their services and we work with them to ensure that your Personal data are respected and protected.

We never disclose any Personal data to these companies for their own marketing or commercial needs. However, we may disclose your Personal data to our commercial partners only in order to provide you with our Products and Services or other products and services which may be of interest to you.

Legal Obligations

We may need to disclose Personal data in response to a request from a regulatory authority, such as the tax authorities or data protection authorities, and/or a court (in response to a judgment, a court order or injunction) on request or if the law requires us to do so, or in order to protect our interests, our property and/or our security and/or those of a third party.

Unless otherwise provided in this Privacy and Cookies Policy or with your prior permission, we will not sell, market or lend Personal data to other companies in the normal course of business. However, in the event of any restructuring of the group’s companies (acquisition, merger or partial transfer of assets) your Personal data may be disclosed to another company, but the disclosure will then be subject to the Privacy and Cookies Policy in force.


We have a variety of security measures to prevent the loss, misappropriation or misuse of your Personal data that you have provided on the Website. In order to guarantee the security of the data you disclose online during transmission, we use encryption, authentication, and flow analysis and we carry out security audits on the hosting environments.


A cookie is a text file placed on the device you are using to access the internet (computer, mobile phone, tablet etc.) when you use a browser to visit a website.

We place a unique identifier in the cookie and use the cookie to connect your computer to the information that we store in our database. It contains data which allow you to be identified:

  • The name of the server which placed it;
  • A unique numeric identifier;
  • Possibly, an expiry date.

We use cookies to:

  • Recognise you when you return to our Website;
  • Inform you about new topics that may interest you;
  • Customise content that may be useful to you;
  • Measure the audience on the Website for marketing/commercial purposes.

Cookies do not contain any Personal data and do not allow access to your computer.

The validity deadline to consent to receive Cookies is 13 months. At the end of this period, we will again seek your consent.

When you first visit our Website, an information banner will be displayed on arrival on the page. By continuing to browse the Website after clicking on “I accept”, you expressly consent to the Group placing all its the cookies on your computer (cookies linked to targeted advertising operations, certain audience measurement cookies and social media cookies, generated in particular by sharing buttons when they collect Personal data). The banner will be displayed until you continue browsing, i.e. until you make a choice.

If you do not wish to receive any or all cookies, we recommend you click on “Personalise” on the banner, and follow the detailed instructions enabling you to refuse all or part of them.

You can change your internet browser settings at any time to accept, configure or refuse cookies. You will be offered a number of options: to accept each cookies, to be alerted when a cookie is placed, or to refuse all cookies. You also have the possibility to reconsider your choice at any time during your browsing by clicking on the permanent button “Manage services” at the bottom right of your screen.

Each internet browser offers different settings for the management of cookies. They are generally shown in the browser’s help menu. If you use a browser or version different to those listed, we suggest you use the browser’s “Help” menu. Firefox, Chrome, Internet Explorer, Safari and Opera.


The Group may offer links to the websites of other companies with which it has a relationship.

We may place “hyperlinks” to other websites and applications operated by third parties on our Website. The only purpose of these links is to make browsing easier for you and to provide you with the fullest possible information. We have no control over these websites and applications. They are separate from the Group and have their own privacy policies. Consequently, the Group cannot be held liable under any circumstances, in particular in relation to the accuracy, relevance, availability or reliability of information and products and services offered on these websites, their respect for copyright, via these third party websites and applications accessible from our Website. We encourage you to review the terms and conditions and privacy policies of any third party websites and applications before using them. You should note that our Confidentiality and Cookies Policy ceases to apply when you leave our Website.

Moreover, the Group is not responsible for hypertext links to its own Website which may be included in third party websites, even if the Group has authorised the third party publisher of the website to place such a link.

Finally, the Group generally prohibits anyone from placing a hyperlink to one or more pages of its Website without its express prior consent.


If you no longer wish to receive emails from the Group informing you of events, new products or services, similar Products or Services, or containing other marketing communications, you only have to click on the “unsubscribe” link at the foot of every email. You will be routed directly to an unsubscribe page in which you can delete your subscription to emails.


You can log in to “My Space” or “My Account” when the Website allows you to do so. After you have logged in, you can change your profile and update your Personal data. You are responsible for protecting your authentication data (particularly your identifiers and passwords). You also have the possibility to unsubscribe by deleting your account.


Under the legal and regulatory framework applicable to the protection of Personal data and privacy, particularly the GDPR, current French legislation and the recommendations of any independent public authority established by a Member State of the European Union responsible for controlling this legal and regulatory framework, you have a right to access, rectify, object to or erase your Personal data or limit its processing, and a right to its portability.

You also have a right to give instructions about what should be done with your Personal data after your death. You may write to the company Vetoquinol SA about this at any time, at the following address: Vetoquinol SA – DPO – Magny-Vernois, 70200 Lure, or by email to

In the event of a complaint, you can choose to contact the Commission Nationale de l’Informatique et des Libertés (CNIL) which is the French data protection supervisory authority.


If you have questions or doubts concerning this Privacy and Cookies Policy, you can contact us using the form available on our Website, or by sending us a letter addressed to Vetoquinol SA – DPO – Magny-Vernois, 70200 Lure. You can also write to our Data Protection Officer by email at


This Privacy and Cookies Policy is governed by French law and, as of 25th of May 2018, by the General Data Protection Regulation 2016/679 of 27 April 2016 (“GDPR”). Please note that this Privacy Policy may change in the light of legal and regulatory developments.